Have a question? If you can't find the answer in our help pages, contact us via email.



Why Call When You Can Click?
RCN is available 24 hours a day to answer questions. Our help pages offer many of the tools, information and solutions you’ll need to get the most out of your RCN services.

Customer Care Tools and Solutions

    Billing   Internet Help
    RCN Email   Cable TV Help
    Account Management   Phone Help

If you received a letter in the mail and would like to secure your account, please visit the Secure Account Initiative page.


 

Search through more than 2,000 articles in RCN's Help Knowledgebase

Search All Solutions:

    2008 Rate Information & FAQs   Billing FAQs
    RCN Payment Locations   How to Read Your Bill
(PDF, 537 KB)
    Update Your RCN Account Info   4 Ways to Pay Your Bill
    Understand Taxes on Your Bill   Operator Service Rates
    more...    
 

    Check My RCN Webmail   Restrict Email Delivery
    Change Email Password   EZ Email Set Up Tool
    Forward Email   E-mail Setup Instructions
    Check Email / Web Quota   System Status
    Email Notification Preferences   Webmail Documentation
    Video Mail FAQs   Video Mail User Guide
 

    Get RCN QuickCONNECT   RCN Journal FAQs
    How to Set up Your Email   Free VirusScan
    How to Set up Your Newsgroups   How to Reset Cable Modem
    Web Space & FTP Info   Bring Your Own Modem Service
    How to Use Webmail   About Viruses and Security
    Equipment We Support   RCN's Official Support Chart
    Software Downloads   More...
    Potential Virus Threat
 

    View New Interactive Program Guide   Parental Controls
    Channel Line-ups   How to Set up a Converter
    Channel Line-up Changes   How to Reset a Converter
    Equipment We Support   Equipment Return Policy
    Digital Television (DTV) Transition   More...
     
 

    Equipment We Support   How to Use Speed Dialing
    Find the Best Features for Me   How to Use 3-Way Calling
    How to Use Voicemail   How to Use Select Call Accept
    How to Use Call Waiting   How to Use Call Rejection
    How to Use Caller ID   How to Use Distinctive Ringing
    How to Use Caller ID Blocking   How "Per Use" Features Work
    How to Use Call Block   How to Stop Harassing Calls
    How to Use Call Forwarding   RCN Calling Card Dialing Instructions
    View Discontinued Plans   More...
RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.
  How do I change my billing account information?   
  How do I pay my bill online?   
  Where did my favorite TV channel go?   
  How do I set up my email software?   
  How do I change my email password?   
  I forgot my password. How do I get my email?   
  How do I set up new email accounts?    
Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.
   
Download all the features and instructions for Cable TV, Phone and Internet:

 Comprehensive User Guide (PDF, 1.3 MB)
 Quick Reference Guide
(PDF, under 1 MB)

Also available is the new RCN Email and Dial-Up Configuration Instructions(PDF, 1.65 MB) 		  

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