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HD Quality Differs Between Shows or Channels
Introduction Resolution Steps There are a few reasons HD quality may differ between channels, or even shows on the same...
Copying Programming and Restrictions
Introduction To see the copy protection level for a channel Tune to the channel in question Access the diagnostics page: 4 Tuners, 2 Tuners,...
Channel Requests / Channel Complaints for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Expand All | Collapse All Channel Requests For channels not on our lineup, or broadband streaming...
Channel Change and Removal Information for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps From time to time, RCN may need to change your channel line-up. There are many reasons this may...
Blue/Grey/Green Screen for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Make sure your converter is powered on Aim your RCN remote at the TV/Converter,...
4K TV / UHD Information for DC Metro, IL, MA, NY and PA
Introduction 4K means more pixels enhance image clarity; around four times what your current 1080p set can...
Removing your RCN Email Address from RCN's Mailing List
Introduction Resolution Steps Loginto http://usertools.rcn.comwith yourusername and password. Under Advanced Options,...
I Hear a Series of Beeps When I Pick Up My Receiver for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps I hear beeps when I pick up the receiver on my phone; I can dial out: When a message is...
Policies, Agreements, Terms of Service and Scope of Support for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps You can find this information on...
Net Neutrality Information for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps RCN agrees that consumers should have unfettered access to lawful content on the internet RCN also...
I Hear Other People / Interference while I am on the Telephone for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Choose the selection that best describes your specific problem: Interference / Static /...
No Dial Tone - Can't Make Calls for DC Metro, IL, MA, NY and PA
Introduction There are a few types of No Dial Tone; it can happen on one or more phones with the same phone number Dead air Loud humming...
Setting Up Your IPTV Box
Introduction Resolution Steps Expand All | Collapse All Connecting your IPTV box to your HDTV HDMI needed Connecting to...
Pairing a TiVo Remote
Introduction You can pair a 6 Tuner or Mini with the following remotes: TiVo "Series 5" Remote Control TiVo Experience 4 with Voice...
I Hear Static/Noise on My Line
Introduction There is noise on the line when I pick upthe phone Call quality is affected by static/crackling, radio interference, humming,...
Poor Reception - Sun Outage (Solar Fade)
Introduction Resolution Steps Sun Outages May cause an interruption in service when the sun passes directly behind satellites...
Favorite Channels
Introduction Resolution Steps Expand All | Collapse All i-Guide (Motorola, Pace, Arris Boxes) Setting Up Favorites Press the ...
TiVo Records Unrequested Programming
Introduction Resolution Steps Expand All | Collapse All Not All Shows in My Shows are Recordings Check the OnePass options; when...
I Cannot Receive Calls for DC Metro, IL, MA, NY and PA
Introduction Verify what is heard when calling your phone line: The phone rings, but the phone doesn't ring in your home A busy signal, but...
Bookmark and Watch Later on TiVo
Introduction When you create aOnePassforRecordings and Streaming options, the streaming options arebookmarkedand it fills the streaming...