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DVR Information
Introduction DVRs digitally record programming, saving to a built-in hard drive Pause and rewind live TV to create your own instant...
Sports Programming Blackout Information
Introduction As your local cable TV provider,we areprevented by law to air a certain events because a specific channel owns exclusive rights to a...
Troubleshooting TiVo My Account for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps RCN TiVo Troubleshooting TiVo My Account Expand All | Collapse All I Cannot Remember the Email...
No Dial Tone - Can't Make Calls for DC Metro, IL, MA, NY and PA
Introduction There are a few types of No Dial Tone; it can happen on one or more phones with the same phone number Dead air Loud humming...
Bill Payment Options for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Expand All | Collapse All Pay and Manage AutoPay with MyRCN Register to createan account, then use...
I Hear Static / Noise on My Phone Line for DC Metro, IL, MA, NY and PA
Introduction There is noise on the line when I pick upthe phone Call quality is affected by static/crackling, radio interference, humming,...
Music Choice Information for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Music Choice isa service of digital quality music found on several channels on your...
Registering for a TiVo 'My Account' Online
Introduction Benefits for Registeringfor TiVo 'My Account" Online Manage your TiVo account Name your TiVo Set up recordings...
I Hear a Series of Beeps When I Pick Up My Receiver for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps I hear beeps when I pick up the receiver on my phone; I can dial out: When a message is waiting,...
Can't Call 900 Numbers
Introduction Resolution Steps If you are unable to place calls to a 900 number: Ensure you are dialing the correct telephone...
I Can't Break Dial Tone for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Are you reaching a recording? If yes,what does the recording state? Listen to the recording...
HDTV Information
Introduction HDTV (High Definition TV) digital programming has crisp, clear, and vivid pictures, and also supports Dolby Digital surround...
Setting the AC Outlet on My Converter
Introduction If your TV went to thewrong input channel when you turned it back on: Some converters havean additional electrical plug for your TV...
YouTube App on TiVo
Introduction YouTube is a video sharing website where you can watch, upload and share videos YouTube videos are not stored on the TiVo, and don't...
Confirm Home Telephone Number
Introduction Resolution Steps Dial 111 from your home phone.A toll-free automated system provides you with your phone...
Audio (Sound) Issues on TV for DC, IL, MA, NY and PA
Introduction Resolution Steps Expand All | Collapse All Audio in Spanish or Another Language: Your converter may be set to SAP...
Picture Quality / Poor Reception for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps Expand All | Collapse All How many TVs have this problem? One TV out of Many Make sure all...
Text Telephone/Computer (TTY) not Working for DC, IL, MA, NY and PA
Introduction Resolution Steps If you are experiencing a problem with your Teletypewriter (TTY) machine, pleasecontact the TTY...
Make a Change to your RCN Services
Introduction Resolution Steps How can I change my RCN services? To chat with a representativeor contact us, please visit...
Channel Change and Removal Information for DC Metro, IL, MA, NY and PA
Introduction Resolution Steps From time to time, RCN may need to change your channel line-up. There are many reasons this may...