How can we help you?
Email Help
7 days ago
Introduction
Bogus emails sometimes ask you to open an attachment, enter your credit card information or submit personal information,...
7 days ago
Introduction
Resolution Steps
You may send to 400 recipients (email addresses) per hour. RCN does not allow sending any...
7 days ago
Introduction
Resolution Steps
Expand All | Collapse All
Maximum Attachment Size
Email addresses are limited to sending and...
7 days ago
Introduction
Full Error Message:
SMTP error (send mail) from remote mailer after RCPT TO:<e-mail@abc.com>: host abc.def.ghi.com...
7 months ago
Introduction
Note: The message 'Retrieving 1 of xx' with less than xx messages displaying, does not indicate missing email
Your email is...
7 months ago
Introduction
Resolution Steps
May take up to 4 hours for changes to be enabled
Open a web browser (Internet Explorer, Safari,...
8 months ago
Introduction
Resolution Steps
To set up additional email accounts, call 1-800-746-4726 (1-800-RING-RCN) to speak with a Customer...
12 months ago
Introduction
Resolution Steps
Usertools Mail ForwardingWhen usertools mail forwarding is enabled, no messages will appear in...
12 months ago
Introduction
Resolution Steps
RCN Email and Server Information
Incoming IMAP Mail Server (To receive email)
Standard:...
12 months ago
Introduction
The Whitelist/Blacklist steps below are for webmail in the AJAX interface.
For Webmail in the Standard HTML interface, you must...