How can we help you?
Phone Help
21 days ago
Introduction
If you feel threatened or in danger, dial 911 for immediate assistance from law enforcement
Resolution Steps
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about 2 months ago
Introduction
Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers, to ensure...
2 months ago
Introduction
This information is for Massachusetts customers only
Resolution Steps
Telephone companies operating in...
3 months ago
Introduction
There is noise on the line when I pick up the phone
Call quality is affected by static/crackling, radio interference, humming,...
3 months ago
Introduction
There are a few types of No Dial Tone; it can happen on one or more phones with the same phone number
Dead air
Loud humming...
4 months ago
Introduction
Verify what is heard when calling your phone line:
The phone rings, but the phone doesn't ring in your home
A busy signal, but...
7 months ago
Introduction
Resolution Steps
10-10 Dialing, referred to as Casual Dialing or dial-around numbers, provides long distance...
7 months ago
Introduction
Resolution Steps
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I'm Unable to Make Outgoing Phone Calls
Make a test call to see if you...
8 months ago
Introduction
Resolution Steps
I hear beeps when I pick up the receiver on my phone; I can dial out:
When a message is waiting,...
8 months ago
Introduction
Resolution Steps
RCN phone service includes 17 free calling features. Check out our phone feature page for guides to...