How can we help you?
Troubleshooting
13 days ago
Introduction
If there is obvious physical damage to the adapter or cable, please chat with a representative or contact us
Resolution...
25 days ago
Introduction
Resolution Steps
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How many TVs have this problem?
One TV out of Many
Make sure all...
about 1 month ago
Introduction
Resolution Steps
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PYXIX (eStream4K) - IPTV
From Home left arrow to Menu, go to...
about 2 months ago
Introduction
Resolution Steps
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All
Recording #48
We're sorry it is not necessary to dial a long distance...
2 months ago
Introduction
Verify what is heard when calling your phone line:
The phone rings, but the phone doesn't ring in your home
A busy signal, but...
2 months ago
Introduction
Resolution Steps
If you are unable to place calls to a 900 number:
Ensure you are dialing the correct telephone...
3 months ago
Introduction
There are a few types of No Dial Tone; it can happen on one or more phones with the same phone number
Dead air
Loud humming...
3 months ago
Introduction
WARNING: This will clear all DVR content, all scheduled recordings, favorites, and other settings.
First, make sure that the AC...
4 months ago
Introduction
RCN Webmail users with Microsoft Surface RT's may need to change the mailbox Preference to use the Standard HTML view for individual...
4 months ago
Introduction
Resolution Steps
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Single Program Recording Options
4 Tuners, 2 Tuners, Single Tuners,...