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I Can't Receive Calls
about 2 months ago
| Article no. 8498
Introduction
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Verify what is heard when calling your phone line:- The phone rings, but the phone doesn't ring in your home
- A busy signal, but you are not on the phone
- Dead air, no ringing or busy tone
- A recording
- Some callers reach you while others do not
- The phone rings, but the phone doesn't ring in your home
Resolution Steps
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Try these suggestions:
- Verify the phone ringer is turned on
- Adjust the ringer volume if necessary
- Confirm all phones are turned off; if one is left on, your line rings busy
- Verify phones are charged; cordless phones require a battery
- Ensure the connections / plugs are connected and plugged in (power cords, modem, router, phones, etc.)
- Check other equipment that can affect your phone line
- Disconnect fax machines, answering machines, caller ID devices
- Do not disconnect the phone modem or router
- Make a test call to your phone
- If resolved, plug in each piece of equipment, one by one, to determine if equipment is the cause of the problem
- Disconnect fax machines, answering machines, caller ID devices
- For multiple phone jacks on one phone line, unplug all but one phone, then plug in a working phone in the jack
- If the person calling you reaches a recording or if you still cannot receive calls, a service call may be necessary
- Verify the phone ringer is turned on
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps