How can we help you?

Favorite Channels

 

Introduction

Resolution Steps




i-Guide (Motorola, Pace, Arris Boxes)

    Setting Up Favorites

      1. Press the Menu button 2x

      2. Select Setup (usually on the second page of options)

      3. Select Favorite Lists Setup

      4. Select Set up Favorites List

        • Note: If a Favorites List is already setup, click New to add another List, or choose the current list to add channels

      5. Scroll to the channel you want to favorite, and press OK/SEL or FAV on your remote. A will appear next to the listing designating it as a Favorite

      6. Press Exit when finished.

     

    Accessing Favorite Channels

      Through Ouick Menu

        1. Press Menu 1x

        2. Once the Quick Menu populates, scroll to and select the icon

        3. Highlight and select the list you want

        4. Scroll to and select the channel you want
       

      Through TV Guide Main Menu

        1. With the Motorola remote, press the Menu button 2x

        2. Once at the TV Guide Main Menu, select My Favorite Channels

        3. Highlight the list, and press OK/SEL

        4. Select the channel/program to watch

        5. Once list is accessed, press FAV button to cycle from one channel to the next within the list
       

      Using the FAV Button

        1. Press the FAV button to cycle from one favorite channel to the next

          Note: If there is more than one Favorites List created, channels within the last list accessed through the above steps will populate

     

    How to Lock-Unlock Favorites List

      1. Press the Menu button 2x

      2. Select Setup (usually on the second page of options)

      3. Select Favorite Lists Setup

      4. Select List

      5. Arrow to the Lock, and press OK/SEL

      6. Setup or enter in 4-digit Locks PIN

      7. Arrow to the lock to lock/unlock, and then choose Confirm
     

    How to Delete Favorites List

      1. Press the Menu button 2x

      2. Select Setup (usually on the second page of options)

      3. Select Favorite Lists Setup

      4. Select List

      5. Arrow to the X, press OK/SEL

      6. Select Delete

      7. Press Exit when finished
     

    How to Rename Favorites List

      1. Press the Menu button 2x

      2. Select Setup (usually on the second page of options)

      3. Select Favorite Lists Setup

      4. Select Set up Favorites List

      5. Select the Favorites List you want to rename

      6. Select the keyboard Icon Btween theand the X

      7. Use your remote to select the letters/numbers you want to call the list

      8. When done, select Save

      9. Press Exit when finished.
 

Passport (Scientific Atlanta, Cisco Boxes)

    Manage Favorite channels

      1. Press Menu twice to reach the General Settings page

      2. Go to My Preferences | Favorite Channels 

        • All Favorite channels are displayed; if none are added you will see No Entries

      3. Press the right arrow button to move to the Channels column

      4. To add Favorite channels:

        • Press the up or down arrow buttons (or numeric keypad)  to select the channel you want to skip

        • Press the OK/Select on your remote. The channel number is added to Favorite Channels

        • Favorite channels will populate to the right

      5. To remove Favorite channels:

        • Press the up or down arrow buttons (or numeric keypad)  to select the channel you want to remove from the skipped list

        • Press the OK/Select on your remote. The channel number is removed from Favorite Channels

        • You can clear all of your favorite channels by selecting Clear All in the channel column above the channel line-up
     

    To Access Favorite Channels

      Any time in Live TV press the FAV button on the remote. This will cycle through all of your favorite channels
     

    Make Your Guide Only Display Favorite Channels

      1. Press Guide on remote

      2. Press A on remote

      3. Select List Channels

      4. Select Favorites
     

    Enabling and Disabling Auto Favorites

      Auto Favorites is a function that remembers the channels you watch most and automatically adds them to the Favorites list. Auto Favorites may be turned on by default or you can turn this feature on or off as you desire.
      1. Press Menu twice to reach the General Settings page

      2. Highlight My Preferences and press OK/SEL to expand the category

      3. Highlight the Favorite Channels preference

        • The right side of the screen displays Auto Favorites: OFF or Auto Favorites: ON

        • Press A to enable or disable Auto Favorites
 

Arris Whole Home Gateway

    To Add Favorite Channels

      1. Press Info while in Live TV

      2. Select Add Item to Favorites

      3. Press Info when finished
     

    To Remove Favorite Channels

      1. Press Info while in Live TV

      2. Select Remove Item from Favorites

      3. Press Info when finished
     

    To access Favorite Channels

      1. Press Menu

      2. Select the Heart icon

      3. You will see your list of Favorites. Select as you wish
 

HD DTA

    1. Press Menu on your HD DTA remote

    2. Select Settings

    3. Select Favorite Channels from the middle column 

    4. Highlight and select channels to add to the Favorite Channels List

    5. A check mark will appear next to the channel 

    6. After adding Favorites, you will be able to see your favorite channels in the Main Menu screen

     

    To remove favorite channels, repeat steps 1-4 and select channel you want to remove. The check mark will be removed from the channel

 

TiVo

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps