Resetting the Hard Drive on your Motorola DVR

WARNING: This will clear all DVR content, all scheduled recordings, favorites, and other settings.  
 

• First, make sure that the AC outlet is set to Always On, so that the TV will stay on when the converter is off.
   
• Next, have the customer walk up to the converter and locate the Power and Select buttons.
   

1. Press Power on the converter
    
2. Within 3 Seconds of the converter being off, press [Select], [Select]. You must press this button twice or it will not work
    
3. You should see the diagnostics screen
    
   • If you do not see this screen, you've missed the 3 second window. Turn the converter on and then off again to repeat the process.
      
4. Press the following DVR remote buttons in rapid succession:
    
   • Replay, List, List, List, Live
      
5. The Display Window on the Converter Box should say "Clr"
    
   • If it doesn't, press the above buttons in the same sequence again
      
6. On the remote, press [OK/Select] to proceed with the reset
    
7. The DVR should now reset and download the guide data from the local headend

You should wait at least a half hour before touching the converter. After this time, turn the converter back on and check the HD space. It should then be cleared out.