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Understanding Your Bill for DC Metro, IL, MA, NY and PA

 

Introduction

Resolution Steps


Welcome to Your New Billing Statement

1.   13-Digit Account Number
      Payment Due

2.   Account PIN


3.   Contact Us


4.   Summary of All Charges
      Last Bill Amount
      Payments Received
      Current Charges 
      Total Amount Due


5.   Messaging Center


6.   Payment Coupon
      Balance Due

 

7.   Payment
      Charges
      Usage Detail




8.   Taxes, Surcharges & Fees




 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps