How can we help you?

Understanding Your Bill for DC Metro, IL, MA, NY and PA



Resolution Steps

Welcome to Your New Billing Statement

1.   13-Digit Account Number
      Payment Due

2.   Account PIN

3.   Contact Us

4.   Summary of All Charges
      Last Bill Amount
      Payments Received
      Current Charges 
      Total Amount Due

5.   Messaging Center

6.   Payment Coupon
      Balance Due


7.   Payment
      Usage Detail

8.   Taxes, Surcharges & Fees


Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps