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Webmail Won't Open in Microsoft Surface RT for DC Metro, IL, MA, NY and PA

Introduction


RCN Webmail users with Microsoft Surface RT's may need to change the mailbox Preference to use the Standard HTML view for individual mail to open and be read.

Resolution Steps

  1. Click on the Preferences tab
     
  2. With General option chosen on the left pane, Change the Login Option to use Standard (HTML)
     
  3. Click the Save icon
     
  4. Log out of webmail
     
  5. On the next webmail login, the mailbox view will be in Standard format, with normal mail functionality restored



     

Internal Information

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