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MyRCN Account Management

Introduction

Resolution Steps

Set up, access and maintain your MyRCN account at https://www.rcn.com/hub/customer-center/myrcn-account/

  • With MyRCN, you can 

    • View a copy of the bill (past and present) 

    • Setup and manage paperless billing 

    • Make a payment 

    • Setup and manage automatic payments 

    • Track the status of the technician on the day of your install or service call appointment  

    • Update billing address   

    • Update contact email address  

    • Update security questions and reset the security password  

    • Access webmail and reset webmail passwords  (MyRCN for PC only)

    • View recent RCN digital phone calls and hear, save and delete messages in voicemail

    • Order premium cable channels and sports packages  (MyRCN for PC only)

    • View existing services and pricing (MyRCN for PC only)

    • Authenticate TV subscription access for RCN2Go and TV on-the-go streaming

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps