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Troubleshooting TiVo My Account for DC Metro, IL, MA, NY and PA

 

Introduction

Resolution Steps

RCN TiVo Troubleshooting TiVo "My Account"




I Cannot Remember the Email Address I Used when Registering for TiVo® "My Account"

    • Below the Sign In button on the My Account page, click Email address not on file?
    • You will be directed to the Add My Email Address to My Account page
    • Read the text on this page carefully, and follow the onscreen instructions
    • If you are still having difficulty, please chat with a representative or contact us
 

I Forgot the Password I Created when I Registered for TiVo "My Account"

    • Under the Sign In button on the My Account page, click Forgot your password? 
    • On the Send Me My Password page, enter the email address you used to register
    • A temporary password will be sent to this email address
    • If you have a Spam blocker on this e-mail account, please set it so e-mails from tivo.com are not blocked
    • Copy and paste this temporary password into the My Account login screen; be sure you do not copy a space before or after the password
    • You will then be prompted to enter a new permanent password

 

Why Did I Receive Multiple Temporary Password Emails, or a Temporary Password Email that I Did Not Request?

    • The Submit button may have been clicked more than once when requesting a temporary password
    • There may be someone else in the household who requested a temporary password (spouse, son, daughter, roommate, etc.).
    • Try to log in to My Account using the most recently sent temporary password
    • If this password does not work, please chat with a representative or contact us
 

Once I Receive my Pass Phrase, Where do I Enter It on tivo.com/rcn?

    • The pass phrase is sent to you in an email from TiVo
    • There is a link in this email from TiVo
    • Click on the link and enter the pass phrase to set up a password for your TiVo My Account online!
    • If you are still having difficulty, please chat with a representative or contact us


Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps