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I Hear Other People / Interference while I am on the Telephone for DC Metro, IL, MA, NY and PA

 

Introduction

Resolution Steps

Choose the selection that best describes your specific problem: 

 

Interference / Static / Noise 

 

  • Unplug all equipment from your telephone jacks such as cordless telephones, answering machines, computers, and fax machines   

 

  • Plug in a standard corded telephone. Cordless telephones can pick up static or noise from FM, CB, Ham radio, Scanners, Baby Monitors or other cordless phone signals    

     

    • Does the interference continue?
       
      • No
        • Determine which equipment is causing the problem by plugging each piece back in individually
           
      • Yes

         

I can hear and carry on a conversation with another person when I am using my telephone 

 

  • Unplug all equipment from your telephone jacks such as cordless telephones, answering machines, computers, and fax machines   

 

  • Plug in a standard corded telephone. Cordless telephones can pick up static or noise from FM, CB, Ham radio, Scanners, Baby Monitors or other cordless phone signals

 

  • Is the problem resolved?

     

    • No
      • If possible ask the person you are hearing for their telephone number 
         
      • Report the information to customer service.  Knowing the other person's number speeds up the repair process
       

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps