How can we help you?

I Hear a Series of Beeps When I Pick Up My Receiver for DC Metro, IL, MA, NY and PA

Introduction


 

Resolution Steps


I hear beeps when I pick up the receiver on my phone; I can dial out: 

  • When a message is waiting, voicemail provides a series of beeping tones known as stutter dial tone
     
  • For voice mail instructions, go to www.rcn.com and click on your area
     
    • In the upper right, click on Help
       
    • Scroll down to Phone and click on Phone Feature Help
       
    • Choose How to Use Voice Mail
       
      • This also occurs if you did not set up your voice mail greeting
         
  • Without voice mail, there could be a problem with equipment or a jack:
     
    • Unplug the phone and plug in a phone that is working properly; your phone may need new batteries
       
    • If the problem persists, unplug phones and equipment from the jacks / electrical outlets
       
    • Plug each piece of equipment back in, one by one, to determine the equipment causing the beeps

     

I hear beeps when I pick up the receiver on my phone; I can NOT dial out: 

 

  • Check phones - receiver may be off the hook
     
  • Check cordless phones - they pick up signals from other phones, ham radios, baby monitors, etc
     
  • Try a corded phone to determine if a cordless phone is experiencing interference
     

If troubleshooting steps do not resolve the problem, please contact us for assistance

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps