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I Can't Break Dial Tone for DC Metro, IL, MA, NY and PA

6 months ago | Article no. 2292
 

Introduction

 

Resolution Steps


Are you reaching a recording?

  • If yes, what does the recording state?
     
    • Listen to the recording in its entirety and report this to customer service
       
    • Include the number at the end of the message
       
  • If no, is your phone set on touch-tone or pulse?
     
    • Pulse: switch the phone back to tone
       
    • Tone:  contact us for further assistance

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps