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I Can't Break Dial Tone
about 2 months ago
| Article no. 2292
Introduction
Resolution Steps
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Are you reaching a recording?- If yes, what does the recording state?
- Listen to the recording in its entirety and report this to customer service
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Include the number at the end of the message
- Listen to the recording in its entirety and report this to customer service
- If no, is your phone set on touch-tone or pulse?
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Pulse: switch the phone back to tone
- Tone: contact us for further assistance
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Pulse: switch the phone back to tone
- If yes, what does the recording state?
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps