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Audio (Sound) Issues on TV for DC, IL, MA, NY and PA

Introduction

Resolution Steps




Audio in Spanish or Another Language:

    1. Your converter may be set to SAP (Secondary Audio Programming)

    2. Your TV may be set to SAP:

    • Locate the remote that came with your TV, locate the SAP/MTS button, and turn the setting off for restore audio

    • Consult your TV manual or the manufacturer for further support
 

Static, Muffled Sounds or Audio from Another Channel:

    Check the volume level on your TV and be sure the mute button was not pressed


    • If one channel only, the channel is most likely experiencing audio issues

     

    • If on all channels (one TV), adjust the volume to a comfortable level; check TV manual for additional assistance

     

 

Audio Delayed from Channel to Channel

    We provide 100% Digital Cable, so you may notice a slight delay when changing channels


    • Digital channels take up less space in a channel line-up than older Analog channels, so we can offer much more channels

    • These channels are digitally compressed, which causes a slight delay (about a second or less) when a channel is changed because the channel needs time to  'decompress'

    • This is not a service issue - any digital video service whether cable or satellite dish exhibits this type of behavior


    Additionally, you may see a slight delay in comparison when watching a Standard or HD converter to a DVR or TiVo

    • This is because the DVR/TiVo establishes a slight 'buffer' so that live TV can be paused at any time


Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps