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How Long is Email Saved in Webmail in DC Metro, IL, MA, NY and PA?

Introduction

Resolution Steps


How Long is Email Saved in Webmail?


From the Internet Access Agreement, Part III Internet Access Service, Item 8:
 
  • RCN reserves the right to remove, either permanently or temporarily, any e-mail that has been left on RCN servers for a period of 90 days or more

  • It is recommended to download email messages for storage to a mail client for permanent storage, rather than use webmail

Please note: In addition, messages older than 15 days are purged from the Trash folder automatically; purged messages cannot be recovered    

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps