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Webmail Hold Times in DC Metro, IL, MA, NY and PA

 

Introduction

Resolution Steps


Webmail emails are saved as follows:


From the Internet Access Agreement, Part III Internet Access Service, Item 8:
 

  • RCN reserves the right to remove, either permanently or temporarily, any e-mail that has been left on RCN servers for a period of 90 days or more
     
  • It is recommended to download email messages for storage to a mail client for permanent storage, rather than use webmail
     

Please note: in addition, messages older than 15 days are purged from the Trash folder automatically; purged messages cannot be recovered    

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps