How can we help you?

Hard Reset Cable Modem or EMTA

Introduction

Resolution Steps



  • Look for a small pinhole on the back of the device

  • Using a pen, paperclip, or something else narrowly pointed, insert the object into the pinhole for 5 seconds

  • This restores the EMTA or Cable Modem to its factory settings

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps