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Common Internet Error Messages



Resolution Steps

403 Forbidden/Access Denied

      The website requested requires special access permission, such as a password.

404 Not Found

    You clicked on a broken or dead link; the browser found the host site, but did not find the specific document you requested.

    The page may have been removed from the site, had the name changed, or been moved to a new location.

405 Method Not Allowed

    The web server is not configured to take data from the client.

    The client does not have permission to the view the URL requested.

500 Internal Server Error

    This is a server-side problem; it the issue persists, contact the owner of the website. 

503 Service Unavailable

      The website is too busy; try accessing the page again after a few minutes.

Bad File Request

     The online form or HTML code for an online form encountered an error.

Connection Refused by Host

    See 403 Forbidden error; website requested requires special access permission, such as a password.

Failed DNS Lookup

    The website's URL does not resolve to a valid IP address.

    This error is common on commercial websites, because the computers responsible for translating the IP addresses are overloaded.

    This is also caused by typing the wrong address. To resolve, retype the address, or try again later.

Not Found

      The webpage no longer exists, commonly known as a broken or dead link

Site Unavailable

    Either too many users are trying to access the site, the wrong website address was typed, the site is down for maintenance, or the site no longer exists.

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps