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Receiving Duplicate Emails in DC Metro, IL, MA, NY and PA
2 months ago
| Article no. 2140
Introduction
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Note: The message 'Retrieving 1 of xx' with less than xx messages displaying, does not indicate missing email- Your email is loading; please wait for all mail to load
Resolution Steps
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The Email Spool is Clogged:
- If you keep downloading the same messages, you likely have a clogged mail spool.
- A large email or an email with a corrupted header is causing your email program to time out, and interrupt the download, without giving an error message.
- Since the email program did not finish the download, it never marked the messages as downloaded and left them on the server.
- The next time you download your mail, all of the same messages are still on the server.
- Then the same thing happens again, and you never see the messages that come after the offending message.
- The solution is to use RCN's web-based mail client to remove the offending message from the server at http://webmail.rcn.net
- RCN Webmail displays all of your mail on the server, and you can delete mail from the servers.
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When you delete the message(s) with RCN Webmail, message(s) are permanently removed from the servers.
- Your Email Program is Setup to Leave Messages on the Server
- If you are not repeatedly downloading the same messages, you are likely not missing any email.
- Most likely, there is mail on our server that you have already downloaded.
- You may have your email program to leave your messages on the mail server.
- Also, your email program may occasionally download an email, mark it as downloaded, and neglect to remove it from the server.
- Also, your email program may occasionally download an email, mark it as downloaded, and neglect to remove it from the server.
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Example:
- Lets assume that you currently have 4 messages on our servers and that you have downloaded them all.
- Now a new email arrives bringing your total messages to 5, but the number of unread messages is 1.
- When you check mail, your mail program reports "Retrieving 1 of 5" and only downloads one new message.
- It may then delete all five messages from the server, leaving you wondering where the other four message are.
- This can also happen when you receive attachments that have been split by the person who sent them, possibly without them even knowing it.
- When you receive the split attachments, your e-mail program recombines them into a single e-mail, but still reports the "missing" numbers.
- The solution is to use RCN's web-based mail client to remove the offending message from the server at http://webmail.rcn.net
- A File on your System Needs to be Removed
- This is a rare source of the problem that you have been experiencing, but it can happen.
- You should only consider this possibility after you have looked at the first two possibilities.
- Check with your mail client vendor for support articles that may identify a fix.
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The Email Spool is Clogged:
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps