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Adaptive Equipment in Massachusetts Only



This information is for Massachusetts customers only

Resolution Steps


  • Telephone companies operating in Massachusetts are required to provide adaptive equipment for customers with disabilities
  • Verizon has worked with SETB (Massachusetts Statewide Emergency Telecommunications Board) to establish a centralized program
  • Our customers in Massachusetts can call:  1 (800) 300-5658 (Monday - Friday between 8:30am and 5:00pm EST)
  • A Verizon representative at this number will guide you through the steps to receive the required equipment 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps