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Change Email Passwords Online for DC Metro, IL, MA, NY and PA

 

Introduction


There are 2 ways a user can change their email / webmail password online; password changes take effect in less than 5 minutes 
  1. Email/Webmail password changes in MyRCN

    • Users can change their email password even when the current password is not known

  2. Email/Webmail password changes on usertools.rcn.com

    • Users must know their old password to use this online tool 

     

Password Criteria
  • Password must be between 6-8 characters in length

  • Begin with a letter or a number

  • Can contain any printable character found on the keyboard

  • The password is case sensitive

Resolution Steps


From MyRCN:
 

  1. Log in to MyRCN
     
  2. Click Accounts & Passwords under RCN Webmail in the right navigation bar
     
  3. In the Reset Passwords area, select the email address from the drop down list
     
  4. Enter the new password twice and Submit
     

From Usertools:

 

 

  1. Go to Usertools  
     
  2. Enter the current user name and password  
     
  3. Enter the new password twice  

 

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps