How can we help you?

Local Office Information and Bill Payment Centers in DC, IL, MA, NY and PA

 

Introduction


A complete list of RCN Local Offices and Payment Centers can be found on our website
 

Do not use these addresses for mailing payments.  See Payment Mailing Address for DC Metro, IL, MA, NY and PA for the payment mailing address

 

  • All of the locations listed below  are closed for these observed holidays:
     
    • New Year's Day  - Friday, January 1, 2021 
    • Martin Luther King Day  - ​Monday, January 18, 2021 
    • Memorial Day  - Monday, May 31, 2021 
    • Independence Day  - Monday, July 5, 2021 
    • Labor Day  - Monday, September 6, 2021 
    • Thanksgiving Day  - Thursday, November 25, 2021 
    • Christmas Day  - Friday, December 24, 2021

       

Resolution Steps

Boston Offices

RCN Arlington
956 Massachusetts Avenue
Arlington, MA 02476
See map »

Equipment Return Icon Equipment returns & swaps information
 
  • Monday, Wednesday, Friday: 9:00am-5:00pm
  • Tuesday/Thursday: 9:00am-7:00pm
  • Saturday: 9:00am-1:00pm
  • Sunday: Closed

RCN Framingham
518 Union Avenue
Framingham, MA 01702
See map »

Equipment Return Icon Equipment returns & swaps information
  • Monday- Friday: 9:00am-1:00pm | 2:00pm-5:00pm
  • Saturday: Closed
  • Sunday: Closed

RCN Hyde Park
1224 Hyde Park Avenue
Hyde Park, MA 02136
See map »

Equipment Return Icon Equipment returns & swaps information
  • Monday - Friday: 9:00am-1:00pm | 2:00pm-5:00pm
  • Saturday: Closed
  • Sunday: Closed
See All Boston Payment Locations »

Chicago Offices

Bradley Place Business Center
2640 West Bradley Place
Chicago, IL 60618
See map »

Equipment Return Icon Equipment returns & swaps information
  • Monday, Tuesday, Friday: 9:00am - 5:00pm 
  • Wednesday, Thursday : 9:00am - 7:00pm
  • Saturday : 9:00am - 1:00pm
  • Sunday: Closed
See All Chicago Payment Locations »

Washington, DC Offices

RCN Washington, DC
3734 10th St, NE
Washington, DC 20017
See map »
By Metro: Red line - Brookland-CUA
By Bus: H6, H8, H9, R4

Equipment Return Icon Equipment returns & swaps information
 
  • Monday-Friday: 8:00am-6:00pm
  • Saturday: 9:00am-2:00pm
  • Sunday: Closed

RCN Washington, DC
5756 Georgia Avenue, NW
Washington, DC 20011
See map »
By Metro: Red, Green & Yellow lines at Metro Center – Georgia Avenue-Petworth, Fort Totten, and Takoma
By Bus: 70,79, E2, E3, E4, 52, 53 and 54

Equipment Return Icon Equipment returns & swaps information
 
  • Monday-Wednesday-Friday: 9:00am-5:00pm
See All DC Metro Payment Locations »

Masks are required to be worn by customers at our Pennsylvania retail centers

Lehigh Valley Offices

RCN Lehigh Valley
2124 Avenue C
Bethlehem, PA 18017
See map »

Equipment Return Icon Equipment returns & swaps information
  • Monday through Friday : 8:30am - 5:00pm
  • Closed Saturday and Sunday
  • Payment center dropbox payments are applied within 2 business days
  • Equipment Drop-offs can be made at:
     

New York City Offices

RCN Manhattan
593 3rd Avenue (Near 39th Street)
New York, NY 10016
See map »

Equipment Return Icon Equipment returns & swaps information
  • This office will be temporarily closed until further notice.

RCN Queens
33-16 Woodside Avenue
Long Island City, NY 11101
See map »

Equipment Return Icon Equipment returns & swaps information
  • Monday- Friday: 8:00am-6:00pm
  • Saturday: Closed
  • Sunday: Closed
See All New York Payment Locations »

Masks are required to be worn by customers at our Pennsylvania retail centers

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps