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On Demand (VOD and IPVOD) Information

 

Introduction

Resolution Steps

VOD Definition and Delivery

VOD (Video On Demand) lets you choose programming you want to watch when you want to watch

  • Vendor-based Delivery: studio and network providers control the content for On Demand offerings
     
  • Broadcaster-based Delivery: many channels that you subscribe to give content for free
     
  • Subscriber On Demand Delivery: subscribe to the specific linear channel to enjoy the On Demand  content provided
     

 

Qualifications for On Demand

  • A company-provided converter box; stand-alone CableCARDs cannot access VOD
     
  • Must have a credit balance
     
  • Must not have a VOD block on the account
     
  • Must subscribe to the channel to get the channel provider's On Demand offerings 
     
  • VOD must not be blocked by parental control
     
  • Must have Residential service; Business accounts do not qualify for On Demand

  • Important - these do not support On Demand: stand-alone CableCARDS, Standard DTAs (CA, OR, WA), customers with TiVos who do not have our internet service, SA and Motorola Boxes in TX
     

 

On Demand Channels

  • Channel Providers add, remove, and restructure content from time to time to keep things fresh 
     
  • Our company has no control over On Demand content
     
  • To get On Demand selections, customers must subscribe to the channel in our tier of service to get the channel provider's On Demand offerings 
     
  • FOX On Demand and  FOXNOW content is not available in Massachusetts
     
    • FOX content is broadcast from an affiliate station that is not owned or operated by FOX, and does not have rights to FOX On Demand and FOXNOW content

 

Room to Room VOD Viewing

 Order a VOD on one box and view it on any box on the account

  • Up to 8 titles can be ordered and shared on all digital converter boxes
     

Important:

  • High Definition VODs cannot be viewed on a Standard Definition converter box
     
  • Standard Definition VODs can be viewed on an SD or HD converter box
     
  • If the same VOD is purchased in Standard Definition and in High Definition, the customer is billed for both VODs

 

Subscriber Video On Demand (SVOD)

  • For Premium channel subscribers (HBO, Showtime, etc.) On Demand offerings for that channel are complimentary

 

Finding and Resuming a Previously Selected VOD

  • TiVo (legacy VOD):  access the first folder called Saved Video On Demand

  • IPVOD:  access the first folder called My Rentals

  • All other devices: access through the Saved Videos Icon

 

Exiting a VOD to View Later

  • For TiVos, press the LEFT remote button or Back to stop the VOD
     
  • For non-TiVos, press the DOWN remote button to stop the VOD
     
  • Legacy VOD only: delete the program from your saved shows 
     
    • To save a VOD, press the LEFT remote button until you reach the main menu
       
    • Non-TiVo boxes only give the option to resume or Exit and Save
       
  • TiVo VOD: tune away from VOD with the Channel Up/Down buttons or the Live TV button to leave the VOD portal 

 

Ordering VOD

  1.  Press the VOD/On Demand button on your remote
     
  2. For TiVo - Press TiVo Button | Apps and On Demand | VOD  or press 0-0-1 to reach On Demand
     
    • Video on Demand screen appears
       
  3. Choose one of the categories listed
     
  4. Select a sub-category
     
  5. Select the next category you'd like to see
     
  6. Select the show you want to watch
     
  7. Select the episode
     
  8. A description of the program displays
     
  9. Choose from the options:
     
    • Watch Now (to order)
       
    • Go Back (go back one screen)
       
    • Non-TiVo boxes, press Left button and enjoy the show! 
       
  10. On TiVo, press Left remote button -or- Back to stop the VOD
     
    • Non-TiVo - press Down remote button to stop the VOD
  • Note: TiVo also gives you the option to delete the program from your saved shows (legacy VOD only; not IPVOD) 
     
  • If you'd like to save your VOD session, just press the Left (◄) remote button until you reach the main menu
     
  • Non-TiVo boxes only give you the option to resume or Exit and Save

 

Controlling your VOD

  • Use the directional keys (up, down, left, right, select / ok) on your remote control to play, stop, rewind, fast forward*, or pause your program
     
  • *Fast-Forwarding may be disabled on some programming

 

Fast-Forwarding May be Disabled on Some Programming

  •  Depending on the content provider, Fast Forwarding may be disabled (This is only on some of the Primetime / Network TV content)
     
  • This feature is implemented by the content providers, and this cannot be overridden

 

Your VOD Selection Will Expire Eventually

  •   Most titles are available for 24 hours from the time you order, with a few exceptions:
     
    • Some VODs can also rent at 48 hours- this will be in their description
       
    • Most Adult VOD is enabled for only 6-8 hours
       
  • If your VOD has expired and want to watch it again, you need to order it again (and pay for it again if it is a purchased VOD). The bill will reflect the individual charges for the VOD program
     
    • Note: If you start playing a VOD and it's end time extends that of your viewing window, the VOD will play unless you exit. You will not be able to 'resume' it later
       
    • Example: You select a 3 hour VOD movie that has a 24 hour viewing window. You decide to watch it on the 23 hour. The movie will not cut off  at the 24th hour but if you exit, the movie is no longer available

 

Pausing Your VOD

  • A VOD title can be paused for 4 1/2 to 5 minutes, and the title can be found and resumed from the Saved Shows folder unless the VOD viewing window expires

 

What IPVOD is

  • IPVOD is a Video On Demand Menu system that is faster, more user friendly, and more image oriented than its predecessor. It is available on 6 Tuner TiVos and the Minis associated with them

 

What should I do if I get an error message when using Video On Demand?

  • Contact us  We will troubleshoot the error with you

 

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps