How can we help you?

Digital TV

Instructions and How-Tos

Parental / Purchase Controls for DC Metro, IL, MA, NY and PA

7 months ago | Article no. 1212

Introduction

Parental Controls allow programming blocks by channel number, rating, or time period

The steps below are for Standard, HD and DVR converters (not TiVo)

Purchase Controls are used to restrict VOD and PPV purchases by device

A separate PIN is required to enable Purchase Controls.

Resolution Steps

PIN Types

TiVo Devices

IPTV Devices

Passport Devices

Can't Remember PIN?

PIN Types

Locks PIN
Purchase PIN

Locks PIN: used to restrict viewing to particular channels, ratings, or programming

Purchase PIN: restricts viewers from ordering anything that requires a purchase

TiVo Devices

Parental Control Setup and Use
Change Parental Control PIN
Remove Purchase PIN
Change Purchase PIN

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
(see steps)

4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
(see steps)

4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls
(see steps)

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
  (see steps)
4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
  (see steps)
4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
- Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls
  (see steps)

Choose Change PIN

Enter the existing 4 digit PIN

Enter a new 4 digit PIN, then confirm the PIN

Choose Turn On Parental Controls and enter your 4 digit PIN twice

Make changes to the settings as needed; once activated, Parental Controls remain on
- Set rating restrictions for any TV show or Movie
- Hide adult VOD titles
- Lock particular channels
Special Notes
- Parental Controls automatically re-lock when the remote is not used within four hours, or if the TiVo is in Standby mode
- To permanently turn Parental Controls off, choose Turn Off Parental Controls and enter the 4-digit PIN

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
  (see steps)
4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
  (see steps)
4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
- Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls
  (see steps)
Chose Allow Purchases without a PIN (Experience 4: Scroll Purchase Controls and change On to Off)
Enter the original 4 digit Purchase PIN to confirm

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
  (see steps)
4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Parental & Purchase Controls
  (see steps)
4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
- Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls
  (see steps)
Chose Change PIN
Enter the original 4 digit Purchase PIN
Enter a new 4 digit PIN, then confirm the PIN

IPTV Devices

Parental Control Setup and Use
Change PIN

Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls
(see steps)

Go to TiVo Home | left arrow to Menu | Settings | Parental Controls
(see steps)

Choose Change PIN

Enter the existing 4 digit PIN

Enter a new 4 digit PIN, then confirm the PIN

Choose Turn On Parental Controls and enter your 4 digit PIN twice

Make changes to the settings as needed; once activated, Parental Controls remain on
- Set rating restrictions for any TV show or Movie
- Hide adult VOD titles
- Lock particular channels
- Special Notes
Parental Controls automatically re-lock when the remote is not used within four hours, or if the TiVo is in Standby mode
- To permanently turn Parental Controls off, choose Turn Off Parental Controls and enter the 4-digit PIN

Go to TiVo Home | left arrow to Menu | Settings | Parental Controls
Chose Change PIN
Enter the original 4 digit Purchase PIN
Enter a new 4 digit PIN, then confirm the PIN
(see steps)

Passport Boxes

Parental Control Setup
Change Parental Control PIN
Purchase PIN Setup
Remove Purchase PIN
Change Purchase PIN

Press Menu twice to reach the General Settings page
Go to Parental Control, then Change PIN
Enter a 4-digit PIN, then confirm the PIN
Go to Parental Control, then Locking Status and choose from one of the following:
- Off (Relock Manually): permanently turns off Parental Controls
- Off (Auto Relock): temporarily turns off Parental Controls
  - Note: if the converter is turned off, Parental Control locks will be automatically activated when it is turned on again
- On: All Parental Control locks turn on immediately

Press Menu twice to reach the General Settings page
Go to Parental Control, then Change PIN
Enter the existing 4- digit PIN
Enter a new 4- digit PIN, then confirm the PIN

Press Menu twice to reach the General Settings page
Go to Purchasing, then Locking Status
Chose a 4-digit Purchase PIN - this can be a different number than the Parental Control PIN
Chose On from the status column

Press Menu twice to reach the General Settings page
Go to Purchasing, then Locking Status
Enter the existing Purchase PIN when prompted
Chose Off from the status column

Press Menu twice to reach the General Settings page
Go to Purchasing, then Change PIN
Enter the existing Purchase PIN when prompted
Chose a new 4-digit Purchase PIN when prompted

PIN Types

Please chat with a representative or contact us for assistance

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps