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Service Protection Plan for DC Metro, IL, MA, NY and PA

 

Introduction

Service Protection Plan

  • Covers diagnostics and repair for issues related to existing inside wiring and outlets; wall fishing is not included
     
  • Covers trouble calls that require repair to telephone wiring, RCN cable television wiring and/or RCN internet service wiring located inside the home
     
  • Goes into effect immediately when added to an account
     
  • If removed within 6 months after a chargeable Trouble Call, a truck roll fee applies
     
  • Chat with a representative or contact us to add service protection to your account

     

Resolution Steps

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps