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Equipment and Remotes
Visit our website to learn about available equipment return options

Some of our converters have a clock/channel display. Here's how you can change the way it presents...

Look for a small pinhole on the back of the deviceUsing a pen, paperclip, or something else...

You can pair a 6 Tuner or Mini with the following remotes: TiVo "Series 5" Remote ControlTiVo...

For step-by-step instructions on programming the TiVo remoteFor Series 4 TiVos, go to TiVo Central...

Trick Play (Pause, Rewinds, Fast Forward, etc.) are commonly used during recording playback or live...

Parental Controls allow programming blocks by channel number, rating, or time periodThe steps below...

Read our Bring Your Own Modem Frequently Asked Questions available in the RCN Customer Center

Expand All | Collapse AllAudio in Spanish or Another Language:Your converter may be set to SAP...

Expand All | Collapse AllTo the TV with Coax Cable Use these Diagramsto help you with the...

Expand All | Collapse AllTiVo EquipmentTiVo 4K 6 Tuner (Series 6) -- MG2 (Arris) ...

Remember, the converter should always be first in any configurationFailure to have the converter...

Most HD content is shot in 16:9 aspect ratio; a wider, more rectangular picture than older 4:3...

If you do not have a LIST key on your DVR remote to go to your list of DVR recordings, access the...

TiVo Dual Tuner Manual and User Guide

WARNING: This will clear all DVR content, all scheduled recordings, favorites, and other...

  LIST* button on your remote for list of Recorded Shows If there is *No LIST buttonNavigate and...

We provide full support for company-supplied equipment to ensure our services function properlyWe...

If your TV went to the wrong input channel when you turned it back on:Some converters have an...

 A black box on your screen means the closed caption feature of your TV is activeThis may appear...

    HDMI (High Definition Multimedia Interface) is the standard digital connection between modern...

DVRs may exhibit a slight broadcasting delay from other converters in the house Incoming signals...

RCN Internet Speed FAQs

Cable modems are designed to be on for long periods of time without problemsOccasionally, a cable...

  If your remote control is not responding to any commands:Verify that the batteries are placed in...