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Phone Help
  You have the right to request a 900 number block on your telephone lineThis block prevents...

If you are unable to place calls to a 900 number:Ensure you are dialing the correct telephone...

Dial 111 from your home phone. A toll-free automated system provides you with your phone number.

Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income...

Expand All | Collapse AllI'm Unable to Make Outgoing Phone Calls Make a test call to see if you can...

There are a few types of No Dial Tone; it can happen on one or more phones with the same phone...

 If you feel threatened or in danger, dial 911 for immediate assistance from law enforcement

Verify Long Distance ProviderDial 700-555-4141A recording reports the Long Distance company on the...

Complete Message:There was a problem preventing us from verifying you entered the correct PIN....

10-10 Dialing, referred to as Casual Dialing or dial-around numbers, provides long distance...

  From the home phone line:Identify Regionalcarrier: dial 700-4141Identify LD carrier: dial...

Expand All | Collapse AllRecording #48 We're sorry it is not necessary to dial a long distance...

Line noise describes random fluctuations/electrical impulses that are carried along with standard...

There is noise on the line when I pick up the phoneCall quality is affected by static/crackling,...

If you are experiencing a problem with your Teletypewriter (TTY) machine, please contact the TTY...

Nevertransfer a caller to another number; this may give the caller the opportunity to use your...

 I hear beeps when I pick up the receiver on my phone; I can dial out: When a message is waiting,...

RCN phone service includes 17 free calling features. Check out our phone feature page for guides...

  Choose the selection that best describes your specific...

  Are you reaching a recording?If yes, what does the recording state? Listen to the recording in...

 Operator Service Rates are found in the RCN Customer Center.

This information is for Massachusetts customers only