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Introduction

Parental Controls allow programming blocks by channel number, rating, or time period


  • The steps below are for Standard, HD and DVR converters (not TiVo)

Purchase Controls are used to restrict VOD and PPV purchases by device

  • A separate PIN is required to enable Purchase Controls.
Resolution Steps

PIN Types

    • Locks PIN: used to restrict viewing to particular channels, ratings, or programming


    • Purchase PIN: restricts viewers from ordering anything that requires a purchase
 

TiVo

    Parental Control Setup and Use

      • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

        • Go to TiVo Home |  left arrow to Menu | Settings | Parental & Purchase Controls
     

    Change Parental Control PIN

      1. 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

        • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls


      2. Choose Change PIN

      3. Enter the existing 4 digit PIN

      4. Enter a new 4 digit PIN, then confirm the PIN

      • Choose Turn On Parental Controls and enter your 4 digit PIN twice

      • Make changes to the settings as needed; once activated, Parental Controls remain on

        • Set rating restrictions for any TV show or Movie

        • Hide adult VOD titles

        • Lock particular channels

      • Special Notes

        • Parental Controls automatically re-lock when the remote is not used within four hours, or if the TiVo is in Standby mode

        • To permanently turn Parental Controls off, choose Turn Off Parental Controls and enter the 4-digit PIN
     

    Remove Purchase PIN

      1. 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

        • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls

      2. Chose Allow Purchases without a PIN 

      3. Enter the original 4 digit Purchase PIN to confirm
     

    Change Purchase PIN

      1. 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls

        4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

        • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls

      2. Chose Change PIN 

      3. Enter the original 4 digit Purchase PIN

      4. Enter a new 4 digit PIN, then confirm the PIN

 

Passport Boxes (DVR, HD, Standard Digital)

    Parental Control Setup

      1. Press Menu twice to reach the General Settings page

      2. Go to Parental Control, then Change PIN

      3. Enter a 4-digit PIN, then confirm the PIN

      4. Go to Parental Control, then Locking Status and choose from one of the following:

        • Off (Relock Manually): permanently turns off Parental Controls

        • Off (Auto Relock): temporarily turns off Parental Controls 
          • Note: if the converter is turned off, Parental Control locks will be automatically activated when it is turned on again

        • On: All Parental Control locks turn on immediately
     

    Change Parental Control PIN

      1. Press Menu twice to reach the General Settings page

      2. Go to Parental Control, then Change PIN

      3. Enter the existing 4- digit PIN

      4. Enter a new 4- digit PIN, then confirm the PIN
     

    Purchase PIN Setup

      1. Press Menu twice to reach the General Settings page

      2. Go to Purchasing, then Locking Status

      3. Chose a 4-digit Purchase PIN - this can be a different number than the Parental Control PIN

      4. Chose On from the status column
     

    Remove Purchase PIN

      1. Press Menu twice to reach the General Settings page

      2. Go to Purchasing, then Locking Status

      3. Enter the existing Purchase PIN when prompted

      4. Chose Off  from the status column
     

    Change Purchase PIN

      1. Press Menu twice to reach the General Settings page

      2. Go to Purchasing, then Change PIN

      3. Enter the existing Purchase PIN when prompted

      4. Chose a new 4-digit Purchase PIN when prompted
 

Can't remember PIN

 
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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