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Introduction

  • Secondary Audio Program (SAP) is an alternative audio track for the visually impaired or a foreign language track

  • SAP tracks conform to a different broadcast standard than the multiple language tracks that are included with some programs


Resolution Steps


TiVo

    Turning On SAP

      4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

        TiVo Central | Settings & Messages | Settings | Audio | Alternate Audio

         

        • Highlight change the Default Audio Language and press Select

        • If a program does not have an audio track in the selected language, the DVR will record the default audio track (which may be the only audio track) for the broadcast

          • This change only affects future recordings and live TV; it does affect previously-recorded programs
       

      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        TiVo Central | Settings & Messages | Audio & Video Settings | Language & Audio Description 

         

        • Highlight change the Default Audio Language and press Select

        • If a program does not have an audio track in the selected language, the DVR will record the default audio track (which may be the only audio track) for the broadcast

          • This change only affects future recordings and live TV; it does affect previously-recorded programs
       

      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4 with Voice

        TiVo Home | arrow left to Menu | Settings | Audio & Video Settings  

        • Highlight Default Audio Language and press Select

        • If a program does not have an audio track in the selected language, the DVR will record the default audio track (which may be the only audio track) for the broadcast

          • This change only affects future recordings and live TV; it does affect previously-recorded programs
     

    SAP Language Options

      4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

        TiVo Central | Settings & Messages | Settings | Audio | Alternate Audio 

        • Choose the preferred language for audio tracks
       

      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        TiVo Central | Settings & Messages | Audio & Video Settings | Language & Audio Description 

        • Choose the preferred language for audio tracks
       

      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4 with Voice

        TiVo Home | arrow left to Menu | Settings | Audio & Video Settings  

        • Highlight Default Audio Language and press Select 

        • Choose the preferred language for audio tracks
 

DVR/Newer HD Only boxes (Motorola, Arris, Pace)

    1. Press Menu key twice to reach General Settings page

    2. Scroll down to and select Language/Idioma

    3. Change audio setting from Alternate (SAP) to Primary

      • Please note: English is not always the primary language on a channel

      • For instance, MTV Español broadcasts primarily in Spanish. English is broadcast as a secondary language
 

Standard Digital/Older HD Only boxes (Motorola, Arris, Pace)

    1. Press MENU twice to get to the General Settings screen

    2. Scroll to and select Language

    3. Scroll to Audio

    4.   Press OK/Select

      • If Spanish has a bullet to the left of it, the guide's audio is set to it's secondary audio, SAP

        • Please note: English is not always the primary language on a channel

        • For instance, MTV Español broadcasts primarily in Spanish. English is broadcast as a secondary language

        • You  have to choose English to get that channel to play in Spanish!


Additional Information
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