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Introduction
Enterprise customers often send payment notifications to our external Business Support email Businesssupp@mygrande.com

Often times, these payments are direct ACH payments made from our customers bank to Grande's bank and don't always have an account number associated with the payment

Follow the steps for a notification email received in the Businesssupp@mygrande.com email box 
Resolution Steps
  1. Forward the email to @banking and CC @businesssupport

  2. Locate account in Omnia

  3. Document account with the following information

    • Received Payment notification from [Business Name], payment expected by [date]
         
      • Note:  The payment date is typically included in the body of the email
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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