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Introduction
Resolution Steps


Advanced TrickPlay

    Feature

    Examples

    Function

    SkipMode

    "Skip", "Skip it", "Skip Ads", "Skip now"

    Use voice commands to use SkipMode on SkipMode enabled shows

    Fast Forward / rewind a specific number of minutes

    “Fast forward five minutes”
    “Rewind five minutes”
    “Jump forward five minutes”
    “Jump by 5 minutes”
    “Jump five minutes”
    “Skip five minutes”
    “Skip by five minutes”

    Fast forward or rewind through a show

    Jump to Live

    “go to live TV”
    “watch live TV”
    “Live TV”

    “Open live TV”

    When watching a recording in progress, jump playback to the current live show

    Jump to end

    “Jump to End”
    “Forward to End”

    “Skip to End”

    Moves playback to the end of the recording

    Restart this episode

    “Rewind to beginning”
    “Jump to beginning”
    “Start Over”
    “Go back to beginning”

    Restart playback of the current recording

    Go to a specific minute mark in a recording

    “go to the 24th minute mark”
    “jump to the 24th minute mark”

    Move playback to a specific minute mark in a recording

    • The phrases in the following table must be used as quoted

    • Additional supported phrases might be added at a later date

 

Direct Play

    • Enables you to resume an episode
    • "Play" or "Watch" can be used
    • Ability to use voice to directly begin watching content

    Feature

    Examples

    Function

    Watch a show on live TV now

    “Play/Watch + name of the show + "on now/on TV/on live TV" 

    E.g.

    "Watch Dr. Phil on TV" 

    Will tune to the channel airing the show

    • If the show is also being recorded, the recording will start from the beginning
    • This is important for Sports to ensure the game is not spoiled by bringing viewers to the live point 

    Watch a show by just using the "Watch" or "Play" command

    When using the "Watch" or "Play command without using a modifier, such as "on TV", how the show is played will depend on the type of content and its availability

    Content

    Movie: "Watch Infinity War" 


    Availability/Priority

    (1) Recording
    (2) Live TV
    (3) Search


    Content

    Sports: "Watch the Houston Astros" 


    Availability/Priority

    (1)Recording in progress*
    (2) Live TV
    (3) Search


    Content

    Series title: "Watch Friends" 
    Search
    Series S/E: "Watch Season 8 episode 9 Friends" 


    Availability/Priority

    (1) Recording
    (2) Live TV
    (3) Search


    Note: As long as no other recordings are available as Direct Play will not work if there are multiple recordings. If other recordings exist, then the Series page/all recordings are shown.

    Watch the latest recording

    “Watch the latest recording of + show" 

    E.g. "Watch the latest recording of Brooklyn Nine-Nine"

    • Begins playback of the most recent recording.
    • This can also be a recording in progress.

    Watch on a specific OTT app

    “Watch show + on [OTT App] (Netflix, Prime Video, Hulu, HBO Go)


    Content

    Movie: "Watch Infinity War" 


    Availability/Priority

    (1) Recording
    (2) Live TV
    (3) Search



    Content

    Sports: "Watch the Houston Astros"


    Availability/Priority

    (1) Recording in progress*
    (2) Live TV
    (3) Search



    Content

    Series title: "Watch Friends" 
    Search
    Series S/E: "Watch Season 8 episode 9 of Friends" 


    Availability/Priority

    (1) Recording
    (2) Live TV
    (3) Search


 

UI Launch Points and App

    Feature

    Examples

    Function

    Launch UI screens

    • "Home"

    • "My Shows"

    • "What to watch"

    • "Search"

    • "One Pass Manager"

    • "To Do List"

    • "Settings"

    • "Menu"

    • "Help"

    • "Live TV"

    • "On Demand / VOD"

    Opens UI screens with just voice.

    With on Demand/VOD, the cable provider's name in combination with the above also works, such as: 

    • RCN on Demand
    • Grande on Demand
    • Wave on Demand 


    The following phrases are supported: “VOD,” “On Demand,” and “Video on Demand”

    • “Launch RCN On Demand”
    • "Launch Grande On Demand"
    • "Launch Wave On Demand" 

    Launch Apps with
    your voice

    • "Netflix"

    • "Prime Video"

    • "HBO Go"

    • "Hulu"

    • "YouTube"

    • "Yahoo"

    • "Plex"

    • "Ameba TV"

    • "Toon Goggles"

    • "FlixFling"

    • "HSN"

    • "Tubi"

    • "IHeartRadio"

    • "Pandora"

    Launches the corresponding app

 

Accessibility

    Feature

    Examples

    Function

    Turn on / off closed captions

    • “turn on closed captions”

    • “turn off closed captions”

    • Turn off and on turn on closed captions feature via voice control instead of using the remote

    • To turn on/ turn off using the remote: Press and hold "B" button for two seconds to toggle Closed Captions on/off 

 
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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