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Introduction


Verify what is heard when calling your phone line:

  • The phone rings, but the phone doesn't ring in your home

  • A busy signal, but you are not on the phone

  • Dead air, no ringing or busy tone

  • A recording

  • Some callers reach you while others do not

 
 
Resolution Steps

Try these suggestions:

  • Check Call Manager for Do Not Disturb feature, make sure that it is not enabled
     
  • Make sure the ringer on your phone is turned on

  • Adjust the ringer volume on your phone

  • Confirm all phones are on the hook and cordless phones are turned on

  • Check other equipment that can affect your phone line

    • Disconnect all equipment except for one phone you know is working (fax machines, answering machines, etc.)

    • Make a test call to your phone

    • If resolved, plug in each piece of equipment, one by one, to determine the cause of the problem

  • For multiple phone jacks on one phone line, unplug all but one phone, then plug in a phone you know is working in the jack

  • If the person calling you reaches a recording or if you still cannot receive calls, a service call may be necessary


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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