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Introduction


WARNING: This will clear all DVR content, all scheduled recordings, favorites, and other settings.  



  • First, make sure that the AC outlet is set to Always On, so that the TV will stay on when the converter is off.


  • Next, have the customer walk up to the converter and locate the Power and Select buttons.




Resolution Steps
RCN Customer, please follow the steps below:
Residential Agent Only Steps
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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