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Introduction
Resolution Steps



DCH3416, DCH6200, DCH6416, DCT6416, DCT3416, DCT6412, DCT6208, DCX3400

    1. Press Power on the converter for 5 seconds, until the box turns off, then on again

    2. Wait for the clock to switch from 12:00 to the current time
 

DCX700, DCX3200, DCH3200, DCT6200, DCT5100, DCX525E

    1. Power off your television and converter

    2. Unplug the converter from the power and wait 30 seconds

    3. Plug the converter back in, then turn converter back on

    4. Power on your television
 

DCH70, DCT700

    1. Power off your television and converter

    2. Unplug the converter from it's power source (electrical outlet, power strip, etc.) and wait 30 seconds
      • Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source

    3. Plug converter back in, then turn on the converter

    4. Power on your television
 

Cisco/Scientific Atlanta HD boxes

    On the Converter:

      1. Press the Vol +, Vol -, and Info buttons simultaneously, then release

      2. Wait until the time reappears on the box before taking the next step
 

On the remote:

    1. On a non-interactive channel, like channel 2, hold down Pause until a small green light (not the power light) appears on the box

    2. Press Page Down once, then Stop 3 times

    3. The box should read r-02; after 1-2 min the box will restart


      Note: If neither of these methods work, please see the All other Models / Universal Power Cycle section below
     

    TiVo (All models)

     

    All other Models / Universal Power Cycle

       
      1. Power off the television and converter

      2. Unplug the converter from it's power source, wait 30 seconds, then plug converter back in

      3. Power on the converter, then the television


    Additional Information
    Commercial Agent Steps
    Financial Agent Steps
    Management Steps
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