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Introduction

The RCN Service Protection Plan brings peace of mind, just in case a technician visit is ever needed!


Resolution Steps

Only one small monthly charge per household  - no matter how many services you have! 

Goes into effect as soon as it is added to your account

Covers wiring issues from approximately 12 inches outside your home to the cable, internet and phone wiring inside your home; wall fishing is not included

  

When will I be charged for repairs?

If someone over the age of 18 is not home for the appointment

If you cancel the Service Protection Plan within 6 months of a repair visit; tech visit and repair fees will be applied



What if I don't subscribe to the plan?

A charge for the tech visit applies, along with any additional costs, for inside wiring problems and if non-RCN equipment is causing an issue: 

   (i.e. phones, answering machines, fax machines, TV's, PC's, splitters, routers, etc.)

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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