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Introduction
Resolution Steps


Parental Control Setup and Use

    • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Settings | Parental Controls


    4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

    • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls


    4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

    • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls

    • You will be prompted for a PIN for the following options:

      • Hide adult content
      • Set Rating Limits
      • Lock Channels
      • Turn Purchase Controls On or Off
      • Disable Parental Controls
 

Change Parental Control PIN

    • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Settings | Parental Controls


      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls


      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

      • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls

    • Choose Change PIN

    • Enter the existing 4 digit PIN

    • Enter a new 4 digit PIN, then confirm the PIN

    • Choose Turn On Parental Controls and enter your 4 digit PIN twice

    • Make changes to the settings as needed; once activated, Parental Controls remain on

      • Set rating restrictions for any TV show or Movie

      • Hide adult VOD titles

      • Lock particular channels

    • Special Notes

      • Parental Controls automatically re-lock when the remote is not used within four hours, or if the TiVo is in Standby mode

      • To permanently turn Parental Controls off, choose Turn Off Parental Controls and enter the 4-digit PIN

 

Can't Remember Parental/Purchase Control PIN

 

Purchase PIN Setup

    • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Purchase Controls


      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls


      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

      • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls


    • Chose Require a PIN to Purchase

    • Enter a 4 digit Purchase PIN - this can be a different number than the Parental Control PIN
 

Remove Purchase PIN

    • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Purchase Controls


      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls


      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

      • Go to TiVo Home | left arrow to Menu | Settings | Parental & Purchase Controls

    • Chose Allow Purchases without a PIN 

    • Enter the original 4 digit Purchase PIN to confirm
 

Change Purchase PIN

    • 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Purchase Controls


      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

      • Go to TiVo Central | Settings & Messages | Parental & Purchase Controls


      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

      • Go to TiVo Home Screen | left arrow to Menu | Settings | Parental & Purchase Controls

    • Chose Change PIN 

    • Enter the original 4 digit Purchase PIN

    • Enter a new 4 digit PIN, then confirm the PIN


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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