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Resolution Steps

I hear beeps when I pick up the receiver on my phone; I can dial out: 
  • When a message is waiting, voicemail provides a series of beeping tones known as stutter dial tone

  • For voicemail instructions, go to www.rcn.com and click on your area
    • In the upper right, click on Help
    • Scroll down to Phone and click on Phone Feature Help
    • Choose How to Use Voicemail
      • This also occurs if you did not set up your voice mail greeting

  • Without voice mail, there could be a problem with equipment or a jack:
    • Unplug the phone and plug in a phone that is working properly; your phone may need new batteries
    • If the problem persists, unplug phones and equipment from the jacks/electrical outlets
    • Plug each piece of equipment back in, one by one, to determine the equipment causing the beeps


I hear beeps when I pick up the receiver on my phone; I can NOT dial out: 
  • Check phones - receiver may be off the hook
  • Check cordless phones - they pick up signals from other phones, ham radios, baby monitors, etc
  • Try a corded phone to determine if a cordless phone is experiencing interference

If troubleshooting steps do not resolve the problem, we're here to help at 1-800-746-4726
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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