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Introduction
Resolution Steps


If you are unable to place calls to a 900 number:

  • Ensure you are dialing the correct telephone number

  • If you have a second telephone line or a cell phone try calling from that number

    • If you still cannot reach the designated number there may be a problem with the number you are trying to call

  • As our telephone customer, you have the right to request a 900 number block on your telephone line

    • This block prevents anyone in your household from calling a 900 number

    • If you have an existing 900 number block on your telephone line, contact us to have it removed

If you can't reach the designated number, continue troubleshooting:
 
  • Verify that you have a long distance provider by dialing 1-700-555-4141

  • If you do not have a long distance provider, you will need to establish one before you can dial a 900 number

  • If you do have a long distance provider, please contact your provider
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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