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Introduction


If your TV went to the wrong input channel when you turned it back on:

  • Some converters have an additional electrical plug for your TV or other device

  • Setting it to the wrong mode could cause this symptom

 

Resolution Steps



DVR

    DVR outlets cannot be switched off; they always remain on.


    1. Press the MENU key twice to reach the General Settings page

    2. Scroll down to Accessories and press Select

    3. Choose AC Outlet Use, and press OK

    4. The AC Outlet field should be set to:

      • Always Off - No power to this outlet (safety reasons)

      • Always On - when you do not want the TV power to shut off when the converter turns off - recommended for newer TV's

      • On with Set top - when you want the TV power cut when the converter turns off

    5. Press OK on your remote to lock in your change

    6. Turn off the converter, and turn it back on. The TV should now turn off independently from the box
 

HD Only Converter (DCT3416, DCT6416, DCT6412)

    1. Press the MENU key twice to reach the General Settings page

    2. Scroll down to Accessories and press Select 

    3. Choose AC Outlet Use and press OK

    4. The AC Outlet field should be set to:

      • Always Off - No power to this outlet (safety reasons)

      • Always On - when you do not want the TV power to shut off when the converter turns off - recommended for newer TV's

      • On with Set top - when you want the TV power cut when the converter turns off

      • Press OK on your remote to lock in your change

    5. Turn off the converter, and turn it back on. The TV should now turn off independently from the box
 

HD Only Converter (DCT6200, DCT5100)

    1. Press MENU twice on the remote to reach the Settings menu.

    2. Scroll down to Set Top AC Outlet, and press OK/Select

    3. Set the outlet to one of the following:

      • On With Set top - The outlet will go on and off with the converter power

      • On (preferred) - The AC outlet is always on, whether the converter is on or not

      • Off - The AC Outlet is always off

      • Press OK on your remote to lock in your change

    4. Turn off the converter, and turn it back on. The TV should now turn off independently from the box


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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