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Introduction
If you feel threatened or in danger, dial 911 for immediate assistance from law enforcement



Resolution Steps


Harassing Calls


    • Harassing Calls can be life threatening / terroristic, obscene, malicious or harassing and usually exceed 3 calls per day

    • When tracing harassing calls, you must be willing to file a police report, prosecute the caller and testify in court

      • Dial *57 to trace the last call you received; this flags the call as a harassing call

      • A charge applies for each successful trace

      • Not all calls are traceable; auto-dialer calls, fax calls / tones / beeps, multiple line business calls, international calls, etc. are not traceable

      • Trace records are reported to law enforcement, only; you must work with law enforcement to subpoena trace records 

       

 

Unwanted or Annoyance Calls


    • Unwanted or Annoyance Calls can be fax beeps / tones, telemarketers, hang-ups, debt collectors, computer-generated (robo) or repeat calls 

    • Certain phone features can help protect privacy

      • Anonymous Call Rejection (*77):  rejects callers who block their name / number from your Caller ID display 

      • Call Block (*60): program this feature to block unwanted incoming phone numbers

      • Call Return (*69): after an incoming call, identify the number of the caller and date / time received

      • Caller ID: see the name / number of the caller before answering the phone

      • Non-published Phone Number: removes your number from directory assistance and from the new publication of phone books 

      • Change your Phone Number: helpful when you receive calls for the previous owner

 

Additional Resources

    • National Do Not Call List: add your phone number to help reduce telemarketing calls

      • Call 1-888-382-1222 or register online

    • Visit this FCC website to help reduce unwanted calls or call 1-877-382-4357



    • Bill Collector / Agency Complaints may be reported to the FTC by writing to:

      Federal Trade Commission

      Division of Credit Practices

      Washington, D.C. 20580



 
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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