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Introduction

The Vista
or Windows 7 Setup Wizard may ask for a username and password during initial install, or when first accessing the internet 

  • This happens when a PC can't obtain an IP address from the cable modem, and is usually a signal issue
Resolution Steps


  1. Confirm the Ethernet cable is connected to the Cable Modem, and link light is lit

  2. Unplug the power to the Cable Modem

  3. Shut down the PC

  4. Leave the modem unplugged for about 30 seconds

  5. Plug the modem back in and wait for the lights to stabilize indicating the modem is connected

  6. Power on the computer

 

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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