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Introduction


To see the copy protection level for a channel

  • Tune to the channel in question

  • For Series 5 TiVos: go to TiVo Central  |  Settings & Messages |  Help  |  Account & System Info  |  Diagnostics

  • For Series 5 Experience 4 TiVos: go to TiVo Central | Left arrow to Menu | Help | Account & System Info |  Diagnostics

  • Page down to the CCI Byte section, and the value displayed shows the level of copy protection on the current channel 


Resolution Steps


Copy Protection Information

    • Some channels (HBO, Cinemax, Showtime, Starz, Encore, Fox Business, Nat Geo Wild, etc.) contain programming technology that includes copyright protection information

      • CGMS/A (Content Generation Management System/Analog): restricts Analog connections (RCA Jacks, Composite, Component, etc.)

      • DCCP (Digital Transmission Content Protection): restricts Digital connections (USB, FireWire, Ethernet, WiFi, Bluetooth, etc.)

      • HDCP (High-bandwidth Digital Content Protection): restricts High-Bandwidth connections (HDMI, DVI, etc.)

    • Copy Protection rules are set forth by a company called Macrovision™; we recognize and follow these rules established by the Program Providers

      • Copy Never: content is not allowed to be recorded by a TiVo DVR

      • 7 Day Unlimited: content is allowed unlimited recording/viewing within 7 days of the original recording date

      • 7 Day/24 Hours: content can be stored up to 7 days; once viewing has started, it must be completed within 24 hours

    • Direct questions regarding the use of copy protection on Pay-Per-View or Video on Demand to the copyright holders themselves
     

    Digital Cable Content Copy Protection

      • We comply with protections for Digital Cable Content

        • These copy protection rules vary by content type; in general, Premium and Pay Channels have more restrictive rules than other channels

          • Copy Freely: content is not copy protected

          • Copy Once: can record, but cannot transfer it to another device

          • Copy Never: content can be recorded and viewed for 90 minutes after transmission, and is not transferable

      • In accordance with Federal Encoding Rules, subscribers are able to make only a single copy of programming on these channels

        • If a customer has a TiVo, they can record only one copy to their main TiVo device, but cannot make subsequent copies to other TiVos, TiVo-To-Go or any other digital recording device

        • This is known as Copy Once protection

      • In addition, Federal Encoding Rules state subscribers may not make any copies of OnDemand or (some) PPV programming that may be associated with these channels
         
        • This is known as Copy Never protection


    Additional Information
    Commercial Agent Steps
    Financial Agent Steps
    Management Steps
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