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Introduction

Bogus emails sometimes ask you to open an attachment, enter your credit card information or submit personal information, etc. Sometimes these emails falsely claim to come to be from an RCN official

  • Scams like these are called phishing (derived from the word fishing)

 
  
Resolution Steps


How the Scammer makes it Look Official

    1. In his email program, the scammer changes his email address to something like staff@rcn.com, management@rcn.com, actual.name@rcn.com, support@rcn.com, emails that look like they are from a bank, etc.

    2. The scammer creates an official looking email and sends it to the unsuspecting victim. The email appears at first glance to be official, and probably will contain "urgent" information regarding your account. He's counting on that you will trust it and send him your personal information
 

RCN Always Attempts Track Down Scammers

    RCN routinely works with various law enforcement agencies to track down and prosecute these people.

 

Avoid Falling Victim by Following These Tips

    1. Be suspicious of any unsolicited emails asking for personal information. Especially when asked by companies or organizations that should already have such information (RCN, your bank, etc.) 

      • To update your RCN  information call 1.800.RING.RCN to speak to a Customer Service Representative

    2. Always report fraudulent or suspicious email to RCN

      • Use the Spam button within webmail and delete the email
      • Reporting such instances will help us track down the scammers 

    3. Make sure you have an updated anti-virus program and a firewall

      • A firewall helps prevent unwanted attacks to your computer

      • Anti-virus software will protect your computer if you do accidentally open a virus attachment

    For more information, please visit http://www.fbi.gov/scams-safety/e-scams

    RCN continues to work to protect our customers from any actions like this 

 

Pop-up Notification - Tech Support Scams

    Scammers set up fake websites, offer free “security” scans, and send alarming messages to try to convince you that your computer is infected. Then, they try to sell you software to fix the problem. This could be malware - software designed to give criminals access to your computer and your personal information

     

    • Scammers can get the RCN IP network name information and other basic information from public directories. They might even guess what computer software you’re using

    • They often try to gain your trust by pretending to be RCN. They may direct you to go to your computer and perform a series of tasks

    • Once they’ve gained your trust, they may:

      • Ask you to give them remote access to your computer and then make changes to your settings that could leave your computer vulnerable

      • Ask for credit card information for phony /useless services

      • Try to enroll you in a worthless computer maintenance or warranty program

      • Trick you into installing malware

      • Direct you to websites and ask you to enter your credit card number and other personal information
 

Avoid Falling Victim by Following These Tips

    1. Never give control of your computer to a third party who calls you out of the blue

    2. Do not rely on caller ID; criminals can fake caller ID numbers (this is called spoofing)

      • Callers appear to be calling from a legitimate company or a local number, when they’re not even in the same country as you

    3. If you need tech support, look for a company’s contact information on their official website, software package, or on your receipt. Do not count on online ads that cie up through search results. They may not be legitimate.

    4. Never provide your credit card or financial information to someone who calls and claims to be from tech support, your bank, etc. Contact the company itself to see if the call / email  is legitimate

    5. If a caller pressures you to buy a computer security product or says there is a subscription fee associated with the call, hang up

    6. Never give your password on the phone. No legitimate organization calls you and asks for your password.

    7. Put your phone number on the National Do Not Call Registry, and then report illegal sales calls.

    8. Make sure you have an updated anti-virus program and a firewall

      • A firewall helps prevent unwanted attacks to your computer

      • Anti-virus software will protect your computer if you do accidentally open a virus attachment

    9. RCN offers McAfee PC Security Suite and Total Protection software to Residential customers
      • If you are interested in this software, please Contact Us

    For more information about Internet fraud, please visit https://www.consumer.ftc.gov/articles/0346-tech-support-scams  or  https://www.fbi.gov/scams-and-safety/on-the-internet

 

If You’ve Responded to a Scam

    If you think you might have downloaded malware from a scam site or allowed a cybercriminal to access your computer, don’t panic
    1. Get rid of the malware. Update or download legitimate security software and scan your computer.  Delete anything it identifies as a problem

    2. RCN offers McAfee PC Security Suite and Total Protection software to Residential customers. Please Contact Us if interested in this software

    3. Change any passwords that you gave out. If you use these passwords for other accounts, change those accounts, too

    4. If you paid for bogus services with a credit card, call your credit card provider and ask to reverse any bogus charges and cancel your credit card 

    5. If you think  your personal or financial information has been taken, visit the FTC’s identity theft website. You can minimize your risk of further damage and repair any problems already in place 

    6. File a complaint with the FTC at ftc.gov/complaint


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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