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Introduction

With the TiVo® App, you can do just about everything you can do with your TiVo remote control
  • Find and explore shows 

  • Schedule recordings, 

  • Control live TV and recorded shows 

  • And more — from your iOS or Android device

  • With a TiVo Stream or a 6 Tuner DVR:


    • Watch recorded shows or in-progress recordings with your iOS or Android device anywhere in your home

    • You can transfer recordings to your device and take them with you on-the-go
Resolution Steps


Before you Can Use the TiVo App:

    • Register your TiVo for online account management at www.tivo.com/rcn

      • Click the line at the bottom that says: Have a TiVo device from your cable company? Click here to create an account.

    • Connect your iOS or Android device to Wi-Fi, on the same network as your TiVo box

    • Enable the Network Remote Control setting on your TiVo
 

Setting up your TiVo App in Apple IOS

    • Download the TiVo App from the App Store. Tap it to launch the app

    • The first time you launch your TiVo App, you'll go through a one-time set-up process

      • Start the TiVo App on your device

        • At first launch the TiVo App, the app searches your network for compatible TiVo DVRs

      • Select the DVR you want to use with the TiVo App

      • Sign in to the TiVo App using your TiVo.com email address and password

    • Complete Streaming setup:

      1. In the Set up streaming device? dialog box, choose Start Setup

      2. On the Streaming Setup screen, check Set up in-home streaming and ensure the User Agreement checkbox is checked

        • Do not check Set up out-of-home streaming (not supported)

      3. The Stream is automatically be detected*, and start running through a series of checks

        • Choose Done when complete.

        • *If not, Tap the settings icon, and then tap TiVo Stream Setup
 

Setting up the TiVo app for Android Tablets and Phones

    • Download the TiVo App from Google Play. Tap it to launch the app

       
    • The first time you launch your TiVo App, you'll go through a one-time set-up process. 

      • Start the TiVo App on your device.

        • At first launch the TiVo App, the app searches your network for compatible TiVo DVRs

      • Select the DVR you want to use with the TiVo App

      • Sign in to the TiVo App using your TiVo.com email address and password

    • Complete Streaming setup:

      • In the Set up streaming device? dialog box, choose Start Setup

      • On the Streaming Setup screen, check Set up in-home streaming and ensure the User Agreement checkbox is checked

        • Do not check Set up out-of-home streaming (not supported).

    • The Stream should automatically be detected*, and start running through a series of checks

      •  Choose Done when complete

      • *If not, Tap the settings icon, and then tap TiVo Stream Setup

     

    Software Version and Hardware Compatibility:

      Your Android device must be running the TiVo App with software version 2.0 or higher
       
      • If you are planning to set up your Android device for Streaming, the following additional requirements need to be met: 

      • Mobile device must be running on Android 4.1 or later or Fire O/S 3.0 or later for Kindle devices. Mobile device hardware must support hardware-based media decoding 

      • If the device does not meet the above hardware & software requirements, you will see this error: 


        "Streaming not supported: Your mobile device does not support streaming. 

        • NOTE: Intel chipset based devices are unsupported

      • A device can't be rooted. If the device is rooted, you will see this message when you attempt to stream. 

        "Unauthorized modifications detected: Your TiVo streaming device will not work if unauthorized modifications have been made to your Android Phone/Tablet" 

      • Due to the large number of devices available, it is not possible to test all possible devices. 
      The following devices have been tested: 
      Asus Transformer Pad TF300T Moto Droid Ultra Samsung Galaxy S II
      Asus Transformer TF300T Moto G Samsung Galaxy S III
      Fuhu Nabi2 7" Moto RAZR M Samsung Galaxy S4
      HTC One Moto X Samsung Galaxy S5
      HTC One M8 Nexus 10 Samsung Galaxy Tab 2 (10.1)
      Kindle Fire HD 7 Nexus 5 Samsung Galaxy Tab 2 (7")
      Kindle Fire HDX 7" and 8.9" Nexus 7 Samsung Galaxy Tab 3 (Kids)
      KLG G3 Nexus S Samsung Galaxy Tab 3 (Kids)
      Kyocera Event Samsung Galaxy Nexus Samsung Galaxy Tab 7.0 Plus
      LG G Pad 8.3 Samsung Galaxy Note 10.1 Samsung Galaxy Tab 8.9
      LG G3 Samsung Galaxy Note 10.1 (2014) Samsung Galaxy Tab S
      Moto Droid Mini Samsung Galaxy Note 3 Sony Xperia SP
      Moto Droid RAZR/HD Samsung Galaxy Note II ZTE N800
      NOTE: Android 4.1.2 with Nvidia Tegra 2 chipsets on certain devices, such as the Motorola Xoom, might not support streaming properly.
     
 

Signing in to 'Away' Mode

    • You can use the app to manage existing recordings and schedule new ones to your RCN TiVo(s) at home

    • Tap Away Access and an email window with pop up

      • Tap the email field to bring up the keyboard, and enter your tivo.com user name 

      • Tap the Password window and to enter your password

      • Then tap Sign In

    • Please note: If you are outside of your home network, you are not able to control your RCN TiVo(s) in real time or stream content

     

 

How to Stream Shows:

    If you have a TiVo Stream, it works seamlessly with your TiVo or RCN2Go App to bring you a world of cool features that you don't get with the App alone. For example:


    1. Stream recordings anywhere around your home (including premium content such as HBO, Showtime etc) 

    2. Download content to take your shows anywhere 

    3. Stream shows while they are being recorded. It's just like watching live TV! 

    4. Control playback of streaming or downloaded shows: pause, 30-second skip, 8-second instant replay, etc. 
 

The Info Screen

    • This screen displays information about the show that's currently airing on your TiVo DVR. As you change channels, the Info screen updates to reflect the show you're watching.

    • You can do lots of things from this screen, including:  See it

      • Tap Watch Now to watch the show. 

        • If you have a Stream or 6 Tuner TiVo, you'll have the option to watch the show on your phone/tablet

          • The show begins recording on your DVR, and then begin streaming to your phone/tablet 

        • If you don't have a Stream or 6 Tuner TiVo, you can watch the show on your TV

      • Tap WishList to create a WishList search for the show

      • Tap Explore the show to learn more about its cast and crew, or to see a list of shows you might also like

      • Tap Record to set up a single recording or a OnePass recording. Or, if you already have a OnePass for a show, tap OnePass to change recording options

      • Tap Upcoming to view a list of upcoming episodes

      • Tap Get From to watch the show instantly on your TV if it's available from other sources (like Netflix or Hulu)

      • Tap More to share your comments about on Facebook or Twitter

    • You can reach the Info screen at any time by tapping the Info button (on a tablet) or by tapping the TiVo button and then choosing Info (on a phone)

    • Note: The Info screen is not available if you are away from your home network
 

Finding, Exploring, and Recording Shows

    • Searching for a particular show:
       
    • Tap the Search window (on a tablet) or the Search icon (on a phone) at the top of the screen
       
    • As you enter the title of the show, a list of matches appears beneath the search window

    • Tap the best match to see options; depending on the show, you can: 
    • Watch it on your TV (if it's currently airing)

    • Record a single episode

    • Create a OnePass recording

    • Modify an existing OnePass

    • View upcoming episodes 

    • Find other video providers for the show, like Hulu or Netflix 

    • Share you comments on Facebook or Twitter

    • To browse the program guide

    • Tap Guide at the bottom of the screen (on a tablet), or tap the TiVo button and choose Guide (on a phone)

    • Scroll the guide up or down to view more listings

      • You can also search for particular channels by tapping at the top of the Channel column

      • When you find a show you like, tap it to display information about it

        • You can choose to watch it on your TV (if it's currently airing) 

        • Record it if it's airing now or at a later date

        • Explore it further

        • View upcoming episodes

        • Share your comments on Facebook or Twitter.

      • To jump to a particular time, tap the date to bring up the date selector

      • Tap to find a particular channel (you can search by channel name or number).

    • To browse collections of related content

      • Tap Browse at the bottom of the screen (on a tablet), or tap the TiVo button and choose "Browse" (on a phone)

      • Menu of related Movies, TV or Sports content appears

       

 

Using the 'My Shows' list

    1. To see your TiVo DVR's My Shows folder list

    2. Tap My Shows at the bottom of the screen (on a tablet), or tap the TiVo button and choose My Shows (on a phone)

    3. Tap a show's title to view information and options 

      • Watch the show on your TV by tapping Watch now

      • Explore the show

      • Get or modify a OnePass recording

      • View upcoming episodes

      • Delete the show from My Shows folder

      • Share your comments on Facebook or Twitter

      Note: The My Shows list is not available if you are away from your home network
 

Using the remote control

    To Use the Remote Control

    1. Tap the remote control icon (on a tablet) or the Pause icon at the top right of the screen (on a phone)

    2. Use the remote control buttons to navigate the TiVo menus and control playback

    3. Tap Gestures (on a tablet) or the Gestures icon (on a phone) to show the gesture pad areas

    4. Use touch-screen gestures to control your video

    5. To return to the remote control button view, tap "Buttons" (on a tablet) or the remote control icon (on a phone)

      Note: The remote control is not available if you are away from your home network
 

Managing your shows

    1. Tap Manage at the bottom of the screen (on a tablet), or tap the TiVo button

    2. Choose To Do List (on a phone)

    3. Tap a show title to get information about it. From there, you can cancel the recording, get or modify a Season Pass request, view upcoming episodes, explore the show, and more

    4. Tap OnePass (on a tablet), or tap the TiVo button and choose OnePass Manager (on a phone)

    5. To change the priority of OnePass requests, press the menu button on your tablet/phone, tap Reorder

      • Then, drag and drop your shows into the order you'd like 

      • To get more information about a show, tap its title


    Note: You can not manage your shows if you are away from your home network
 

Sharing on Facebook & Twitter

    1. As you explore shows in the TiVo App, you can easily publish your comments about them on Facebook and Twitter

    2. Choose a show from your My Shows list, the guide, or any browsing screen.

      • At the bottom of the screen, tap More, then tap Share 

      • Select Facebook or Twitter 

    3. If prompted, sign in to your Facebook or Twitter account

    4. Enter your post or tweet, and tap Publish
 

Changing settings & signing out

    Tap the gear icon (on a tablet), or tap the TiVo button and choose Settings (on a phone)

         You'll see the following options:
    • TiVo account: Displays how you are signed in to the TiVo app. Tap "Sign Out" to sign out

    • Use Cellular Network: Choose whether to stream shows over the cellular network if Wi-Fi is not available. - Out of home streaming is not supported on RCN DVR's

    • Setup: Set up streaming

    • System Information: Get information about devices on your network

    • Broadband Test:  Does a setup on the TiVo Stream and tests the connection

    • YouTube account: Tap Sign In to login

    • Sound effects: Turn TiVo app sound effects on or off

    • Guide Channels: Choose which channels to display

    • Tooltips:  Helpful menu tips are shown in the app

    • About this app: Displays TiVo app information

    • Technical support: Links to tivo.com's support site

    • Terms of Use/Privacy Policy/Legal Notices: Read legal information about the TiVo app

    • Reset application: Reset the app to default settings
 

Changing your selected DVR

    To connect to a different compatible TiVo DVR in your network

    1. Tap the DVR name at the top left of your screen (on a tablet), or tap the TiVo button (on a phone)

    2. Choose Selected DVR menu

    3. Then select another DVR


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