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Introduction
 
For equipment specification and more information see Bring Your Own Modem on our website.  

Resolution Steps
Follow these steps to install your own cable modem: 

  1. Shut down your computer

  2. Unplug the modem's AC power

  3. Disconnect the coaxial cable and Ethernet wire from the old modem

  4. Connect the coaxial cable to your new modem per owner's manual instructions

  5. Connect the Ethernet wire to the modem and computer

  6. Plug the AC power to the modem

  7. Start up the computer
     
  8. Open a web browser
     
  9. The modem Auto-Provisioning page appears
     
  10. Complete the on-screen instructions. 

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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