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Introduction

This information is for Massachusetts customers only

Resolution Steps

 

  • Telephone companies operating in Massachusetts are required to provide adaptive equipment for customers with disabilities

  • Verizon has worked with SETB (Massachusetts Statewide Emergency Telecommunications Board) to establish a centralized program

  • RCN customers in Massachusetts can call:  1 (800) 300-5658 (Monday - Friday between 8:30am and 5:00pm EST)

  • A Verizon representative at this number will guide you through the steps to receive the required equipment 
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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