800-746-4726

RCN Knowledge Center Customer Center Contact Us


Introduction
Resolution Steps




Recording #48

     
    • We're sorry it is not necessary to dial a long distance access code for the number you have dialed. Please hang up and dial your call again.  This is a recording #48.

    • Heard when a regional number is misdialed; dial the number without a ONE before the phone number.
 

Recording #51

     
    • We're sorry your call cannot be completed as dialed, please check the area code and number and dial again or call your operator to help you.  This is a recording #51.

    • Heard when a number is misdialed; try calling the number again.
 

Recording #52

     
    • We're sorry you have dialed too few digits. Please check the number and dial again.  This is a recording #52.

    • Heard when a number is misdialed; try calling the number again.
 

Recording #53

     
    • We're sorry all circuits are busy now, will you please try you call again later.  This is a recording #53.

    • Heard during high call volumes; try calling the number again in a few minutes
 

Recording #54

     
    • We're sorry all circuits are busy now, will you please try you call again later.  This is a recording #54.

    • Heard during high call volumes; try calling the number again in a few minutes
 

Recording #55

     
    • You must first dial a 1 or 0 when calling this number. Will you please hang up and try your call again.  This is a recording #55.

    • Heard when a number is misdialed; a 1 or 0 is needed to place the call
 

Recording #56

     
    • We're sorry it is not necessary to dial a 1 or 0 when calling this number. Will you please hang up and try your call again.  This is a recording #56.

    • Heard when a number is misdialed; a 1 or 0 is needed before the phone number
 

Recording #57

     

    • We're sorry, your call cannot be completed as dialed. Please dial the area code first when calling this number.  This is a recording #57.

    • Heard when a number is misdialed;  an area code is needed before dialing the number
 

Recording #58

     
    • We're sorry, your call cannot be completed as dialed. The area code is not permitted when calling this number.  This is a recording #58.

    • Heard when a number is misdialed; dial the number without the area code
 

Recording #59

     
    • We're sorry your telephone is temporarily out of order. There may be a receiver off the hook, please check your main telephone and extensions.  This is a recording #59.

    • Heard when a phone is off the hook; hang up all receivers and extensions
 

Recording #68

     
    • We're sorry, the number you reached is not accepting calls at this time.  This is a recording #68.

    • Heard when the number you are calling is temporarily blocking incoming calls to their line; call will go through when the person you are calling turns off Selective Call Rejection
 

Recording #69

     
    • You have activated customer originated trace. The trace information will be available for release to the appropriate law enforcement personnel at your request. They may require more than one trace before taking action. If you need further assistance, please call our customer service at 1-800-891-7770.  This is a recording #69.

    • Heard when  dialing *57 and the trace is successful
 

Recording #70

     
    • You have accessed customer originated trace, however there is no data to trace.  This is a recording #70.

    • Heard when dialing *57and there is not enough information available to trace the call
 

Recording #71

     
    • A trace cannot be performed at this time due to System resource constraints, please try again later.  This is a recording #71.

    • Heard when dialing *57  and the system is unable to trace the call.
 

Recording #72

     
    • We're sorry, the number you have reached is not accepting calls at this time.  This is a recording #72.

    • Heard when the number you dialed is temporarily blocking incoming calls to their line.
 

Recording #73

     
    • We're sorry, you have reached a number that has been disconnected or is no longer in service. Please check the area code and number and dial again.  This is recording #73.

    • Heard when the number you dialed is experiencing difficulties or has been deactivated.
 

Recording #74

     
    • We're sorry the telephone number you are calling cannot receive calls. This is a recording #74.

    • Heard when the number you are calling is experiencing difficulties or has been deactivated.
 

Recording #75

     
    • The number you are trying to reach is not within the service area of this feature, please dial directly.  This is a recording #75.

    • Heard when pressing redial or using the call back option on the phone;  sometimes, this will not work for regional or long distance calls.  Dial the number directly
 

Recording #76

     
    • Your anonymous call rejection service is now off, incoming calls will not be checked for privacy status  This is a recording #76.

    • This recording is a confirmation that Anonymous Call Rejections is off.
 

Recording #77

     
    • Your anonymous call rejection service is now on, incoming call will be checked for privacy before they are allowed to complete to your line.  This is a recording #77.

    • This recording is a confirmation that Anonymous Call Rejection is activated.
 

Recording #78

     
    • We're sorry, the number you have reached is not accepting calls from private numbers. Please hang up, reverse your number privacy and try calling again.  This is a recording #78.

    • Heard when the person you are calling has Anonymous Call Rejection activated on line.  Dial *82, then the number. This enables your name and number to appear on their caller id unit for that call only.  Your number will appear as Private for all other calls.
 

Recording #91

     
    • Please contact RCN for assistance by dialing 611. If you have an emergency, please dial 911. Thank you.  This is a recording #91.

    • Heard when service is temporarily suspended and service is reduced to 911 capability onlyContact customer service for assistance - 1-800-746-4726
 

Recording #611

     
    • "Thank you for choosing RCN as your local telephone service provider. Should you have any questions about your service, please call customer service at 1-800-891-7770.  This is a recording #611."

    • Heard when verifying your service provider; if recording states a company other than RCN, contact customer service for assistance.
 

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
Share
Subscribe
Enter your email address to receive a notification when the article is updated
Email Address
Subscribe
Unsubscribe
Share
To
Subject
Message
Send

Was this article helpful?
Thank you for your feedback